We were able to do all of our correspondence with him over the phone and through email. He was friendly, timely, and easy to work with. We felt confident in his knowledge and capabilities in refinancing our home. We received several promo letters from different lenders trying to get us to refinance. We called a few of them and “shopped around,” but Ryan was by far the best, and he was able to secure us the best rate and terms among all the other lenders we contacted. When we hit a small bump in the process where we needed an appraisal when we thought we wouldn’t, he went above and beyond to get things done. Overall we are extremely satisfied with the refinance on our home.