I went into this process as a first time homebuyer and had no clue as to how the mortgage process works. Pre-approval to submitting an offer and getting all the paperwork figured out. Getting final approval from the bank and arranging the wire transfer before closing. I had sooo many questions. The worst part was this all happened at the outbreak and shutdown as a result of cover-19. I’m in construction and still worked through it all, Mariel was awesome and answered my phone calls and text messages at 7, 8 o’clock at night. She totally held my hand through this whole process, which I am very grateful for.