Privacy Policy
Your privacy and the security of your personal information are of utmost importance to our team. The First Heritage Mortgage, LLC (FHM) Privacy Policy outlines how we collect, share, and protect your personal information, as well as your rights to limit sharing.
View & Download Our Privacy Policy
Click below to view and download the FHM Privacy Policy. Please read the notice carefully.
Your Privacy and SMS Communications
First Heritage Mortgage, LLC respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your information, particularly in compliance with CTIA and TCR guidelines for SMS communications.
Information We Collect
We collect personal information when you provide it to us through forms, inquiries, or other interactions. This may include:
- Your name and contact details (phone number, email address)
- Information related to your mortgage application or inquiries
- Any other data you share during your communication with us
How We Use Your Information
Your information is used to:
- Process your mortgage applications and provide personalized services
- Send SMS communications, including updates, promotional offers, and notifications
- Comply with applicable legal or regulatory requirements
SMS Communications
To keep you informed, we may send SMS messages to the phone number you provide. Your consent to receive SMS messages is required and managed as follows:
- Opt-In Consent: By providing your phone number, you consent to receive SMS updates and promotional offers from First Heritage Mortgage. Consent is not a condition of loan approval or purchase.
- Opt-Out: You may opt out of SMS communications at any time by replying STOP to any SMS. A confirmation message will be sent, and no further messages will be delivered.
- Help Instructions: Reply HELP for assistance or contact our customer support team at ask@fhmtg.com.
- Message Frequency: Message frequency may vary based on your interaction with us. Message and data rates may apply.
Sharing Your Information
We do not share your SMS opt-in data with third parties for purposes unrelated to providing our services. However, we may share your information with trusted service providers who assist in the delivery of our SMS communications.
Protecting Your Information
We employ industry-standard measures to safeguard your personal information. This includes physical, technical, and administrative controls. Regular security audits are conducted to ensure ongoing compliance and protection.
Your Rights
You have the right to:
- Opt out of SMS communications at any time
- Request access to or correction of your personal information
- Contact us for further assistance with managing your data preferences
Contact Us
For any questions or concerns about your privacy or our data practices, please contact us at:
- Phone: 877.218.8362
- Email: optout@fhmtg.com
- Mailing Address: 3201 Jermantown Road, Suite 800, Fairfax, Virginia 22030
Changes to This Policy
We may update this privacy policy periodically. Updates will be posted on this page with a revised effective date. Please review this policy regularly for any changes.